Common Questions
WebMail can be using with other mail clients but sometimes their are some issues that do crop up.
Unable to see folders
WebMail by default sets up a imap_prefix of 'mail/' where webmail stores all of its mail folders. Some mail cleints like Outlook Express and Outlook do not have an imap prefix so you will need to update WebMail default installation to remove the prefix of 'mail/'.
 

Mail clients are usually set up in one of two ways:

  1. Folders are stored on the Mail client and not the Mail server. These are local folders and WebMail cannot see or access this type of folder.
  2. The Mail client uses the Mail server to store the folders (this type of folder is only available on IMAP servers, not on POP servers) These are remote folders and therefore can be accessed by WebMail. You will need to set up this option.

If your IMAP client stores folders on the IMAP server and you still cannot see the folders with WebMail, the IMAP prefix is incorrect. The IMAP prefix is used to determine where WebMail will find/store the folders on the IMAP server. WebMail defaults to having an IMAP prefix of 'mail/' (see user option page).

Find out which IMAP prefix your old IMAP client is using and set this up in WebMail.
Here are a few common IMAP prefix's that you should also try.

(none)
~/
INBOX.
/

Once you determine the correct IMAP prefix for your system, add the following ini setting:

imap_prefix mail/

This ini setting is used to setup and add NEW users to WebMail.

Note: POP clients use local folders which cannot be accessed by WebMail.