Is he using surgeweb?
If you look in the users mail box directly does it contain messages:
tellmail path bob@xyz.com
cd (path)
cd mdir
cd new
dir (or ls)
Are we sure he's not using pop on one device still...
ChrisP.
On 6/04/2018 5:59 AM, Randy Zumwalde wrote:
> Hi,
>
> I have a user who's account is set up using IMAP on all his devices
> using the Mail app.
> For months now, his web mail inbox is always empty. He's tried
> resending/refreshing from both ends and still nothing.
> Any idea why his web mail inbox would show up empty?
>
> Thanks,
>
> Randy
>
>
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