Is he using surgeweb?
If you look in the users mail box directly does it contain messages:
tellmail path firstname.lastname@example.org
dir (or ls)
Are we sure he's not using pop on one device still...
On 6/04/2018 5:59 AM, Randy Zumwalde wrote:
> I have a user who's account is set up using IMAP on all his devices
> using the Mail app.
> For months now, his web mail inbox is always empty. He's tried
> resending/refreshing from both ends and still nothing.
> Any idea why his web mail inbox would show up empty?