Hi, it definitely doesn't count imap sessions so reducing those
won't help, it counts unique users that have logged in. However
maybe it's somehow gotten the count wrong, maybe due to old no
longer used accounts...
Use this command:
   tellmail users_recount
This should fix it, if it doesn't ,message me and we'll sort it
out some other way. Sorry this has caused you inconvenience.
   ChrisP.
On 22/02/2018 9:25 a.m., John Wilkes
wrote:
I just got locked out of sending an email message again. All ten
so-called “user” slots are taken up by one user - me - for three
IMAP sessions, one on a desktop computer, one on an Android
tablet, and one on an Android phone:
Idle IMAP
channels
      IP
Address Elapsed   CPU  Idle  Msgs  Cmds Speed   User State
SSL Â Â
73.225.215.207   484s   0s  462 13438   20   0kb/s john@wilkes.com uid-Done
SSL Â Â
73.225.215.207   488s   0s  480  113   7   0kb/s john@wilkes.com uid-Done
SSL Â Â
73.225.215.207   750s   0s   16 13438   13   0kb/s john@wilkes.com idle_nothread
SSL Â Â
73.225.215.207   750s   0s   1  113  109   0kb/s john@wilkes.com idlen8
SSL Â Â
73.225.215.207  1482s   0s  1191  1042   18   0kb/s john@wilkes.com append-Done
SSL Â Â
73.225.215.207  1646s   0s  1200 13436   23   0kb/s john@wilkes.com uid-Done
SSL Â Â
73.225.215.207  2326s   0s   22  113  115   0kb/s john@wilkes.com idle_nothread
SSL Â Â
73.225.215.207  7582s   0s   24  123  1015   0kb/s john@wilkes.com idle_nothread
SSL Â Â
73.225.215.207  14878s   0s   23 13408  857   0kb/s john@wilkes.com idle_nothread
SSL Â Â
73.225.215.207  17358s   0s   20 13401  409   0kb/s john@wilkes.com idle_nothread
I am the ONLY user logged in. I have a 10-user
license. I can’t send an email message. There’s something very
wrong with this.
--Â
John Wilkes
john@wilkes.com
“Learn the rules like a pro, so you can
break them like an artist.”  -- Pablo Picasso
On Feb 21, 2018, at 9:45 AM,
John Wilkes <john@wilkes.com> wrote:
I shut down my phone, but the 2 IMAP channels it was using
seem to persist:
Idle IMAP channels
      IP Address Elapsed   CPU  Idle  Msgs  Cmds Speed
  User State
SSL   xxx.xxx.xxx.207   461s   0s  451 13418   19 Â
 0kb/s john@wilkes.com uid-Done
SSL   xxx.xxx.xxx.207   464s   0s  460   23   5 Â
 0kb/s john@wilkes.com uid-Done
SSL   xxx.xxx.xxx.207   510s   0s  127   23   15 Â
 0kb/s john@wilkes.com idle_nothread
SSL   xxx.xxx.xxx.207  4634s   0s  117   24  590 Â
 0kb/s john@wilkes.com idle_nothread
SSL   xxx.xxx.xxx.207  4677s   0s   50 13408  388 Â
 0kb/s john@wilkes.com idle_nothread
SSL   xxx.xxx.xxx.207  7157s   0s   47 13401  205 Â
 0kb/s john@wilkes.com idle_nothread
Do the two IMAP channels marked “uid-Done” still consume 2 of
my 10 licensed “user” slots?
--Â
John Wilkes
john@wilkes.com
“Learn the rules like a pro, so you can
break them like an artist.”  -- Pablo Picasso
On Feb 21, 2018,
at 7:48 AM, John Wilkes <john@wilkes.com>
wrote:
I have a 10-user SurgeMail license for a family mail server.
The server has 4 active accounts. I often cannot send email
because 11/10 users are logged in, according to the error
message.
I have a desktop PC, a phone, and a tablet. Each one has an
IMAP client. My three devices occupy six IMAP channels
on SurgeMail:
Idle IMAP channels
      IP Address Elapsed   CPU  Idle  Msgs  Cmds
Speed   User State
SSL   xxx.xxx.xxx.207   871s   0s  869   0   5 Â
 0kb/s john@wilkes.com idle_nothread
SSL   xxx.xxx.xxx.207   872s   0s  871 13401   5 Â
 0kb/s john@wilkes.com idle_nothread
SSL   xxx.xxx.xxx.207  1552s   0s  1551   0   5 Â
 0kb/s john@wilkes.com idle_nothread
SSL   xxx.xxx.xxx.207  1552s   0s  1551 13401   5 Â
 0kb/s john@wilkes.com idle_nothread
SSL   xxx.xxx.xxx.207  3649s   0s   73  2407  358 Â
 0kb/s john@wilkes.com idle_nothread
SSL   xxx.xxx.xxx.207  3677s   0s   75 13401  119 Â
 0kb/s john@wilkes.com idle_nothread
Each IMAP channel appears to consume one of my 10 licensed
“users”. If I use my laptop, it consumes 2 more IMAP
channels, leaving only two available. Sometimes it seems
like shutting down or rebooting one of these devices does
not clear the IMAPÂ session on SurgeMail.
Recently when I was unable to send a message, I saw 10 IMAP
sessions, all of them me, all of them from the same IP
address. It appears that each device consumes 2 IMAP
channels, and therefore uses 2 of my licensed “user” slots
despite all 10 IMAPÂ sessions being for the same user at the
same IP address.
What can I do to prevent my IMAP sessions hogging all of my
licensed logins?
The license says it is for 10 users, but it appears to
really be for 10 IMAP channels. If I am already logged in to
an IMAP session, why does sending a message consume yet
another “user” slot?
I would have thought that 4 accounts on a 10-user license
would never have a problem like this. Must I double the
annual license fee to get 50 logins for a 4-user family
email server?
SurgeMail’s license terms are misleading, in my opinion.
It’s not 10 “users”; it’s really 10 logins, even if they are
all the same user.
I am running SurgeMail Version 7.3c3-3.
--Â
John Wilkes
john@wilkes.com
One of the advantages of being disorderly is that
I am constantly making interesting discoveries.
--
I'd really appreciate it if you could take a moment to
like us on FaceBook, thanks heaps! ChrisP.
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