I have a user that
intermittently cannot connect to Surgemail and I'm
wandering if there is anything I could do to resolve the
issue.
He is using Apple Mail on OSX Mountain Lion. Sometimes he
connects just fine then an hour later he cannot.
He gets an SMTP connection message like this:
"Could not connect to this SMTP server. Check your network
connection and that you entered the correct information in
the Account preferences."
At the same time he gets an IMAP message like this:
"Could not connect to this IMAP server. Check your network
connection and that you entered the correct information in
the Account preferences. Also verify that the server
accepts connections on port 143. If it does not, change
the port number in the Advanced tab of Account
preferences."
I have no idea why he is having this issue and it is
driving him and I nuts. Could it have something to do with
his network connection. I believe he works via his
wireless connection at home as does most of our remote
employees but he seems to be the only one having issues
and seems to believe it could be my problem since I run
the
mail server.