I have a user
that intermittently cannot connect to Surgemail
and I'm wandering if there is anything I could do
to resolve the issue.
He is using Apple Mail on OSX Mountain Lion.
Sometimes he connects just fine then an hour later
he cannot.
He gets an SMTP connection message like this:
"Could not connect to this SMTP server. Check your
network connection and that you entered the
correct information in the Account preferences."
At the same time he gets an IMAP message like
this:
"Could not connect to this IMAP server. Check your
network connection and that you entered the
correct information in the Account preferences.
Also verify that the server accepts connections on
port 143. If it does not, change the port number
in the Advanced tab of Account preferences."
I have no idea why he is having this issue and it
is driving him and I nuts. Could it have something
to do with his network connection. I believe he
works via his wireless connection at home as does
most of our remote employees but he seems to be
the only one having issues and seems to believe it
could be my problem since I run the
mail server.