When you download the product it will automatically install with
a trial license. At any time you can then purchase a full license
from our website using the buy now links.
When you get a full license you will get an email with activation
instructions, typically something like this, e.g. for surgemail:
tellnews activate N123455 email@example.com
If your system resides behind a fire wall and cannot talk to our key
server, then the product may ask you to send an email direct to
our key robot. In either case you can download, activate a temporary
key, purchase and activate a permanent key all through our web site
at any time of day or night.
If anything goes horribly wrong email firstname.lastname@example.org and we will
sort you out as quick as we can.
To activate your permanent registration use the exact same command
you used when enabling your temporary registration (and use the SAME
registration number). eg: for SurgeMail you would type in:
tellmail activate n243
See above for details of other product activation
Click on our normal product pages and select 'download'.
If you want to upgrade from a 10 user to 100 user license etc, simply
all your details:
Registration number: e.g. Nxxxxx
EMail address for registration: e.g. email@example.com
Current license limit: e.g., 10
Desired license limit: e.g., 100
Our sales staff will work out the difference in price and charge your
card (if requested) or invoice you. Sales will modify your license details
so you can re-activate your key with the new limit, to do this you will
just have to issue the "tellmail/tellnews activate Nxxx user@domain"
If your user limit is exceeded but you don't have more users than you
should, then issue this command:
This may fix the problem if the user count has drifted out.
First, don't panic! Try purchasing the product as described
above, that should get you a working activation key in minutes,
it's all online and automatic.
If that fails then you can try adding '_extend' to your registration
tellnews activate n1234_extend firstname.lastname@example.org
That should give you another 2 weeks to resolve the registration problem
with our human sales staff email@example.com
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