Surgemail Allow Mechanism

Sorry for the inconvenience, but this annoying bounce will eventually stop most SPAM, so it's probably worth while :-)

You probably got to this page because you tried to send someone an email and it bounced with a confusing error message. Congratulations help is at hand!

1. Send an email to the 'allow...' address given in the bounce you got, or...
2. Click the link provided in the bounce and follow the on screen instructions.
3. Then resend the original email, it should now go through ok.
4. See the list below for an explanation of why this occured and how you can stop it and decrease spam in future.

The most common cause of this is that the mail server you used to send the message is not permitted to send emails for the domain you are sending from as a result the receiving mail server thought you were probably a spammer, but don't panic, you can fix it right now!. Here's what to do:

• Send email using the official mail server for the domain in question. eg: if you are sending from an account 'bob@xyz.com' then use the mail server 'xyz.com' or 'mail.xyz.com' to send mail.
• Ask your ISP to add SPF records if they have not done so already to allow your IP address to send email for that domain.
• Correct your 'from' header to be your real/correct domain if it is wrong.
• Send an email to the email address listed in the bounce message you got, it will start 'allow...' doing this will allow future emails from you to that user/domain to go through automatically.
• To learn more about SPF, and how it works see this page

If this error comes directly from your local mail server then probably you have not turned on SMTP authentication in your mail client. To turn on SMTP authentication in OutLook Express 6:

1. From the 'Tools' menu choose 'Accounts...'
2. Click on the 'Mail' tab, select your email account and click 'Properties'
3. Click on the 'Servers' tab
4. At the bottom of the window make sure the 'My server requires authentication' checkbox is on
5. Click 'OK'
6. Click 'Close'

The rest of this page summarises some features of SurgeMail.

• Integrated mail server and web based email
• Spam and virus free email
• Web based administration (user, domain and server)
• Unique Mirror system
• Full SSL secure support for all protocols
• Interface to existing user databases (OBDC, MySQL, LDAP etc or use built in database)
• Scales to any number of users and domains
• Runs on platform of choice (Windows, most UNIX versions)
• Installs in minutes and unparalleled after sales service
• Cellphone SMS/Text messages via SMSGate (FREE)