Sounds like a corrupted index in the mail program.
> On Apr 5, 2018, at 2:59 PM, Randy Zumwalde <email@example.com> wrote:
> I have a user who's account is set up using IMAP on all his devices using the Mail app.
> For months now, his web mail inbox is always empty. He's tried resending/refreshing from both ends and still nothing.
> Any idea why his web mail inbox would show up empty?
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