How long is your surgemail set to retry messages?  Not sure if the hour counter rolls over at 60 hrs(which is less than 72 hrs or 3 days) or if it rolls over at 100 hrs?  It depends on how they do the math inside Surgemail.

I don't have any messages close to 72 hrs right now.  I keep trying for 72 hrs.  I have one message sitting at 52 hrs 38 mins so tomorrow at this time, we will know if it rolls at 60 or not.

Looking at the message you will see when it was sent.

Lyle

On 01/25/19 20:03, Bob Fera wrote:

Thanks, Lyle. That’s the way I interpreted it. So then how can the message have been in the queue for 13 minutes (age) but the last try was 57 minutes ago (last try)? :-)

Sent from my iPhone

On Jan 25, 2019, at 5:31 PM, Lyle <lyle@lcrcomputer.info> wrote:

Hours:Minutes:Seconds

Age = how long the message has been in the Queue

Last-Try = how long since last try to send

Next-Try = how long until next try to send

The numbers are not clock time, but elasped time since or until.

Lyle Giese

LCR Computer Services, Inc

On 01/25/19 19:18, Bob Fera wrote:

Hi all,

Can I please get a bit of clarification about what the "Age" and "Last-Try" columns mean on the mail queue screen? I keep seeing things like the second line here, which don't make sense to me... Since the values appear to be time intervals, how is the "last try" prior to the "age"? :-)

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Thanks!

Bob

--

Bob Fera
I.T. Manager
Zenith Information Group
18757 Burbank Blvd., Suite 116
Tarzana, CA 91356
Phone: 818-206-8634 Ext. 160
Fax: 818-345-2605
www.zis.com

Members of NACHA
The Electronic Payments Association