Doh, it's not a license limit you are hitting at all.
The license limit looks fine: see active count here...
Key N258319 OK, email=,
users=10, flags=48, host=mx:127.0.1.1, prod=surgemail active=3
I think it's a configurable limit that you've hit, the error message
should include the setting you need to increase (check in
login_failed.log to find the full error). My guess is it's
g_con_peruser
or maybe:
g_con_perip
these settings are simply to stop a single user client going crazy
and overloading your system with connections, my guess is one or
both of them is set at 10, a good setting is about 40.
ChrisP.
On 22/02/2018 10:31 a.m., John Wilkes
wrote:
Thanks
Chris. I don’t think I've had more than 10 accounts total in the
many years I’ve been using SurgeMail. Currently there are only 3
accounts that are actually being used.
It certainly seems like it’s counting IMAP
sessions because when I turned off my phone and turned off my
tablet the number of IMAP sessions shown on the status page
was reduced, and I was able to send email again.
Here’s what it said to the users-recount
command:
$ sudo
tellmail users_recount
[sudo] password for john:
SurgeMail Version 7.3c3-3, Built Jun 7 2017 17:35:05,
Platform Linux_64
Key N258319 OK, email=, users=10, flags=48,
host=mx:127.0.1.1, prod=surgemail active=3
updates=21/Feb/2019
Recounting users, if problem re-occurs within a week
you probably need a license upgrade
This command cannot be re-used sorry.
See http://netwinsite.com/activate.htm
for instructions on upgrading to a higher user limit.
Is there a way to see how many users
SurgeMail thinks I have? Or is that what “active=3” in
the output above is telling me?
Thanks again. SurgeMail support is awesome.
--
John Wilkes
john@wilkes.com
My life has been a series of tragedies
and
triumphs, but I wouldn’t have it any
other way.
On Feb 21, 2018, at
1:02 PM, surgemail-support <surgemail-support@netwinsite.com>
wrote:
Hi, it definitely doesn't count imap sessions so
reducing those won't help, it counts unique users
that have logged in. However maybe it's somehow
gotten the count wrong, maybe due to old no longer
used accounts...
Use this command:
tellmail users_recount
This should fix it, if it doesn't ,message me and
we'll sort it out some other way. Sorry this has
caused you inconvenience.
ChrisP.
On 22/02/2018 9:25 a.m., John Wilkes wrote:
I just got locked out of sending an email
message again. All ten so-called “user” slots are
taken up by one user - me - for three IMAP
sessions, one on a desktop computer, one on an
Android tablet, and one on an Android phone:
Idle IMAP channels
IP Address Elapsed CPU Idle Msgs
Cmds Speed User State
SSL 73.225.215.207 484s 0s 462 13438
20 0kb/s john@wilkes.com uid-Done
SSL 73.225.215.207 488s 0s 480 113
7 0kb/s john@wilkes.com uid-Done
SSL 73.225.215.207 750s 0s 16 13438
13 0kb/s john@wilkes.com idle_nothread
SSL 73.225.215.207 750s 0s 1 113
109 0kb/s john@wilkes.com idlen8
SSL 73.225.215.207 1482s 0s 1191 1042
18 0kb/s john@wilkes.com append-Done
SSL 73.225.215.207 1646s 0s 1200 13436
23 0kb/s john@wilkes.com uid-Done
SSL 73.225.215.207 2326s 0s 22 113
115 0kb/s john@wilkes.com idle_nothread
SSL 73.225.215.207 7582s 0s 24 123
1015 0kb/s john@wilkes.com idle_nothread
SSL 73.225.215.207 14878s 0s 23 13408
857 0kb/s john@wilkes.com idle_nothread
SSL 73.225.215.207 17358s 0s 20 13401
409 0kb/s john@wilkes.com idle_nothread
I am the ONLY user logged in. I have a
10-user license. I can’t send an email message.
There’s something very wrong with this.
--
John Wilkes
john@wilkes.com
“Learn the rules like a pro, so you can
break them like an artist.” -- Pablo Picasso
On Feb 21, 2018,
at 9:45 AM, John Wilkes <john@wilkes.com>
wrote:
I shut down my phone, but the 2 IMAP channels it
was using seem to persist:
Idle IMAP channels
IP Address Elapsed CPU Idle
Msgs Cmds Speed User State
SSL xxx.xxx.xxx.207 461s 0s 451
13418 19 0kb/s john@wilkes.com uid-Done
SSL xxx.xxx.xxx.207 464s 0s 460
23 5 0kb/s john@wilkes.com uid-Done
SSL xxx.xxx.xxx.207 510s 0s 127
23 15 0kb/s john@wilkes.com idle_nothread
SSL xxx.xxx.xxx.207 4634s 0s 117
24 590 0kb/s john@wilkes.com idle_nothread
SSL xxx.xxx.xxx.207 4677s 0s 50
13408 388
0kb/s john@wilkes.com idle_nothread
SSL xxx.xxx.xxx.207 7157s 0s 47
13401 205
0kb/s john@wilkes.com idle_nothread
Do the two IMAP channels marked “uid-Done” still
consume 2 of my 10 licensed “user” slots?
--
John Wilkes
john@wilkes.com
“Learn the rules like a pro, so you can
break them like an artist.” -- Pablo Picasso
On
Feb 21, 2018, at 7:48 AM, John Wilkes
<john@wilkes.com> wrote:
I have a 10-user SurgeMail license for a
family mail server. The server has 4 active
accounts. I often cannot send email because
11/10 users are logged in, according to the
error message.
I have a desktop PC, a phone, and a tablet.
Each one has an IMAP client. My three devices
occupy six IMAP channels on SurgeMail:
Idle IMAP channels
IP Address Elapsed CPU Idle
Msgs Cmds Speed User State
SSL xxx.xxx.xxx.207 871s 0s 869
0 5
0kb/s john@wilkes.com idle_nothread
SSL xxx.xxx.xxx.207 872s 0s 871
13401 5
0kb/s john@wilkes.com idle_nothread
SSL xxx.xxx.xxx.207 1552s 0s 1551
0 5
0kb/s john@wilkes.com idle_nothread
SSL xxx.xxx.xxx.207 1552s 0s 1551
13401 5
0kb/s john@wilkes.com idle_nothread
SSL xxx.xxx.xxx.207 3649s 0s 73
2407 358
0kb/s john@wilkes.com idle_nothread
SSL xxx.xxx.xxx.207 3677s 0s 75
13401 119
0kb/s john@wilkes.com idle_nothread
Each IMAP channel appears to consume one of my
10 licensed “users”. If I use my laptop, it
consumes 2 more IMAP channels, leaving only
two available. Sometimes it seems like
shutting down or rebooting one of these
devices does not clear the IMAP session on
SurgeMail.
Recently when I was unable to send a message,
I saw 10 IMAP sessions, all of them me, all of
them from the same IP address. It appears that
each device consumes 2 IMAP channels, and
therefore uses 2 of my licensed “user”
slots despite all 10 IMAP sessions being for
the same user at the same IP address.
What can I do to prevent my IMAP sessions
hogging all of my licensed logins?
The license says it is for 10 users, but it
appears to really be for 10 IMAP channels. If
I am already logged in to an IMAP session, why
does sending a message consume yet another
“user” slot?
I would have thought that 4 accounts on a
10-user license would never have a problem
like this. Must I double the annual license
fee to get 50 logins for a 4-user family email
server?
SurgeMail’s license terms are misleading, in
my opinion. It’s not 10 “users”; it’s really
10 logins, even if they are all the same user.
I am running SurgeMail Version 7.3c3-3.
--
John Wilkes
john@wilkes.com
One of the advantages of being disorderly is
that
I am constantly making interesting
discoveries.
--
I'd really appreciate it if you could take a moment
to like us on FaceBook, thanks heaps! ChrisP.
--
I'd really appreciate it if you could take a moment to
like us on FaceBook, thanks heaps! ChrisP.
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