I wasn’t able to find a detailed error message in my login-failed.log because it is filled with "Must issue a STARTTLS command first” messages due to the spammers constantly trying to login. Unsuccessfully, fortunately. In my login.log file I see entries only for the three active accounts I have currently.
Your intuition was right: g_con_perip was set to 10, consistent with the behavior I was seeing. I bumped it up to 40.
It all makes sense now.
Thanks again!
--
John Wilkes
john@wilkes.com
“Learn the rules like a pro, so you can
break them like an artist.” -- Pablo Picasso
> On Feb 21, 2018, at 1:44 PM, surgemail-support <surgemail-support@netwinsite.com> wrote:
>
> Doh, it's not a license limit you are hitting at all.
>
> The license limit looks fine: see active count here...
> Key N258319 OK, email=, users=10, flags=48, host=mx:127.0.1.1, prod=surgemail active=3
>
> I think it's a configurable limit that you've hit, the error message should include the setting you need to increase (check in login_failed.log to find the full error). My guess is it's
> g_con_peruser
> or maybe:
> g_con_perip
> these settings are simply to stop a single user client going crazy and overloading your system with connections, my guess is one or both of them is set at 10, a good setting is about 40.
>
> ChrisP.
>
>
> On 22/02/2018 10:31 a.m., John Wilkes wrote:
>> Thanks Chris. I don’t think I've had more than 10 accounts total in the many years I’ve been using SurgeMail. Currently there are only 3 accounts that are actually being used.
>>
>> It certainly seems like it’s counting IMAP sessions because when I turned off my phone and turned off my tablet the number of IMAP sessions shown on the status page was reduced, and I was able to send email again.
>>
>> Here’s what it said to the users-recount command:
>>
>> $ sudo tellmail users_recount
>> [sudo] password for john:
>> SurgeMail Version 7.3c3-3, Built Jun 7 2017 17:35:05, Platform Linux_64
>> Key N258319 OK, email=, users=10, flags=48, host=mx:127.0.1.1, prod=surgemail active=3 updates=21/Feb/2019
>> Recounting users, if problem re-occurs within a week you probably need a license upgrade
>> This command cannot be re-used sorry.
>> See http://netwinsite.com/activate.htm for instructions on upgrading to a higher user limit.
>>
>> Is there a way to see how many users SurgeMail thinks I have? Or is that what “active=3” in the output above is telling me?
>>
>> Thanks again. SurgeMail support is awesome.
>>
>> --
>> John Wilkes
>> john@wilkes.com
>>
>> My life has been a series of tragedies and
>> triumphs, but I wouldn’t have it any other way.
>>
>>
>>
>>> On Feb 21, 2018, at 1:02 PM, surgemail-support <surgemail-support@netwinsite.com> wrote:
>>>
>>> Hi, it definitely doesn't count imap sessions so reducing those won't help, it counts unique users that have logged in. However maybe it's somehow gotten the count wrong, maybe due to old no longer used accounts...
>>> Use this command:
>>>
>>> tellmail users_recount
>>>
>>> This should fix it, if it doesn't ,message me and we'll sort it out some other way. Sorry this has caused you inconvenience.
>>> ChrisP.
>>>
>>>
>>>
>>> On 22/02/2018 9:25 a.m., John Wilkes wrote:
>>>> I just got locked out of sending an email message again. All ten so-called “user” slots are taken up by one user - me - for three IMAP sessions, one on a desktop computer, one on an Android tablet, and one on an Android phone:
>>>>
>>>> Idle IMAP channels
>>>> IP Address Elapsed CPU Idle Msgs Cmds Speed User State
>>>> SSL 73.225.215.207 484s 0s 462 13438 20 0kb/s john@wilkes.com uid-Done
>>>> SSL 73.225.215.207 488s 0s 480 113 7 0kb/s john@wilkes.com uid-Done
>>>> SSL 73.225.215.207 750s 0s 16 13438 13 0kb/s john@wilkes.com idle_nothread
>>>> SSL 73.225.215.207 750s 0s 1 113 109 0kb/s john@wilkes.com idlen8
>>>> SSL 73.225.215.207 1482s 0s 1191 1042 18 0kb/s john@wilkes.com append-Done
>>>> SSL 73.225.215.207 1646s 0s 1200 13436 23 0kb/s john@wilkes.com uid-Done
>>>> SSL 73.225.215.207 2326s 0s 22 113 115 0kb/s john@wilkes.com idle_nothread
>>>> SSL 73.225.215.207 7582s 0s 24 123 1015 0kb/s john@wilkes.com idle_nothread
>>>> SSL 73.225.215.207 14878s 0s 23 13408 857 0kb/s john@wilkes.com idle_nothread
>>>> SSL 73.225.215.207 17358s 0s 20 13401 409 0kb/s john@wilkes.com idle_nothread
>>>>
>>>> I am the ONLY user logged in. I have a 10-user license. I can’t send an email message. There’s something very wrong with this.
>>>>
>>>> --
>>>> John Wilkes
>>>> john@wilkes.com
>>>>
>>>> “Learn the rules like a pro, so you can
>>>> break them like an artist.” -- Pablo Picasso
>>>>
>>>>
>>>>
>>>>> On Feb 21, 2018, at 9:45 AM, John Wilkes <john@wilkes.com> wrote:
>>>>>
>>>>> I shut down my phone, but the 2 IMAP channels it was using seem to persist:
>>>>>
>>>>> Idle IMAP channels
>>>>> IP Address Elapsed CPU Idle Msgs Cmds Speed User State
>>>>> SSL xxx.xxx.xxx.207 461s 0s 451 13418 19 0kb/s john@wilkes.com uid-Done
>>>>> SSL xxx.xxx.xxx.207 464s 0s 460 23 5 0kb/s john@wilkes.com uid-Done
>>>>> SSL xxx.xxx.xxx.207 510s 0s 127 23 15 0kb/s john@wilkes.com idle_nothread
>>>>> SSL xxx.xxx.xxx.207 4634s 0s 117 24 590 0kb/s john@wilkes.com idle_nothread
>>>>> SSL xxx.xxx.xxx.207 4677s 0s 50 13408 388 0kb/s john@wilkes.com idle_nothread
>>>>> SSL xxx.xxx.xxx.207 7157s 0s 47 13401 205 0kb/s john@wilkes.com idle_nothread
>>>>>
>>>>> Do the two IMAP channels marked “uid-Done” still consume 2 of my 10 licensed “user” slots?
>>>>>
>>>>> --
>>>>> John Wilkes
>>>>> john@wilkes.com
>>>>>
>>>>> “Learn the rules like a pro, so you can
>>>>> break them like an artist.” -- Pablo Picasso
>>>>>
>>>>>
>>>>>
>>>>>> On Feb 21, 2018, at 7:48 AM, John Wilkes <john@wilkes.com> wrote:
>>>>>>
>>>>>> I have a 10-user SurgeMail license for a family mail server. The server has 4 active accounts. I often cannot send email because 11/10 users are logged in, according to the error message.
>>>>>>
>>>>>> I have a desktop PC, a phone, and a tablet. Each one has an IMAP client. My three devices occupy six IMAP channels on SurgeMail:
>>>>>>
>>>>>> Idle IMAP channels
>>>>>> IP Address Elapsed CPU Idle Msgs Cmds Speed User State
>>>>>> SSL xxx.xxx.xxx.207 871s 0s 869 0 5 0kb/s john@wilkes.com idle_nothread
>>>>>> SSL xxx.xxx.xxx.207 872s 0s 871 13401 5 0kb/s john@wilkes.com idle_nothread
>>>>>> SSL xxx.xxx.xxx.207 1552s 0s 1551 0 5 0kb/s john@wilkes.com idle_nothread
>>>>>> SSL xxx.xxx.xxx.207 1552s 0s 1551 13401 5 0kb/s john@wilkes.com idle_nothread
>>>>>> SSL xxx.xxx.xxx.207 3649s 0s 73 2407 358 0kb/s john@wilkes.com idle_nothread
>>>>>> SSL xxx.xxx.xxx.207 3677s 0s 75 13401 119 0kb/s john@wilkes.com idle_nothread
>>>>>>
>>>>>> Each IMAP channel appears to consume one of my 10 licensed “users”. If I use my laptop, it consumes 2 more IMAP channels, leaving only two available. Sometimes it seems like shutting down or rebooting one of these devices does not clear the IMAP session on SurgeMail.
>>>>>>
>>>>>> Recently when I was unable to send a message, I saw 10 IMAP sessions, all of them me, all of them from the same IP address. It appears that each device consumes 2 IMAP channels, and therefore uses 2 of my licensed “user” slots despite all 10 IMAP sessions being for the same user at the same IP address.
>>>>>>
>>>>>> What can I do to prevent my IMAP sessions hogging all of my licensed logins?
>>>>>>
>>>>>> The license says it is for 10 users, but it appears to really be for 10 IMAP channels. If I am already logged in to an IMAP session, why does sending a message consume yet another “user” slot?
>>>>>>
>>>>>> I would have thought that 4 accounts on a 10-user license would never have a problem like this. Must I double the annual license fee to get 50 logins for a 4-user family email server?
>>>>>>
>>>>>> SurgeMail’s license terms are misleading, in my opinion. It’s not 10 “users”; it’s really 10 logins, even if they are all the same user.
>>>>>>
>>>>>> I am running SurgeMail Version 7.3c3-3.
>>>>>>
>>>>>> --
>>>>>> John Wilkes
>>>>>> john@wilkes.com
>>>>>>
>>>>>> One of the advantages of being disorderly is that
>>>>>> I am constantly making interesting discoveries.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>
>>> --
>>> I'd really appreciate it if you could take a moment to like us on FaceBook, thanks heaps! ChrisP.
>>
>
> --
> I'd really appreciate it if you could take a moment to like us on FaceBook, thanks heaps! ChrisP.
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