His Mail app inbox is fine on all devices. It's when he logs into 
webmail that his webmail inbox is empty.

Thanks,
Randy

On 4/5/18 2:08 PM, IBS Ltd. wrote:
> Sounds like a corrupted index in the mail program.
>
> Possible solution:
> <http://support.axon.com.sg/support/solutions/articles/3000034619-how-to-repair-apple-mail-inbox-empty-suddenly-all-empty>
>
> —
> Gary Nightingale
>
>> On Apr 5, 2018, at 2:59 PM, Randy Zumwalde <zumwalde.rl@ehowe.com> wrote:
>>
>> Hi,
>>
>> I have a user who's account is set up using IMAP on all his devices using the Mail app.
>> For months now, his web mail inbox is always empty. He's tried resending/refreshing from both ends and still nothing.
>> Any idea why his web mail inbox would show up empty?
>>
>> Thanks,
>>
>> Randy
>>
>>
>
>