Is he using surgeweb?

If you look in the users mail box directly does it contain messages:

     tellmail path bob@xyz.com

     cd (path)

     cd mdir

     cd new

     dir  (or ls)

Are we sure he's not using pop on one device still...


ChrisP.




On 6/04/2018 5:59 AM, Randy Zumwalde wrote:
> Hi,
>
> I have a user who's account is set up using IMAP on all his devices 
> using the Mail app.
> For months now, his web mail inbox is always empty. He's tried 
> resending/refreshing from both ends and still nothing.
> Any idea why his web mail inbox would show up empty?
>
> Thanks,
>
> Randy
>
>